Senior IT Application Specialist

2 weeks ago

City of Parramatta Council, Australia beBeeApplication Full time $80,000 - $105,000

Job Title: Application Support Specialist

About the Role

We are seeking a highly skilled and experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and maintenance for our applications.

Key Responsibilities
  • Maintain effective governance and reporting regimes for the IT application portfolio to ensure alignment with business needs and stakeholder understanding;
  • Manage third-party applications, assist with incident management;
  • Build and maintain strong relationships with internal stakeholders and external suppliers to deliver consistent service levels;
  • Provide expert consultancy and support for application development, especially during major incidents, to meet business needs effectively;
  • Handle complex issues, escalate when necessary, and contribute to continuous improvement of development processes and methodologies.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 3+ years of experience with application support;
  • Experience managing third-party applications;
  • Experience with incident management;
  • Service Now experience or knowledge would be beneficial;
  • Degree in Computer Science, Computer Engineering, Management Information Systems or related field.
What We Offer

We offer a competitive salary and benefits package, including:

  • Hybrid working arrangement, office based in Parramatta;
  • A dynamic and supportive work environment;
  • Opportunities for professional growth and development.

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