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Hotel Night Auditor/Porter Role

2 weeks ago

Melbourne, Victoria, Australia beBeeNightAudit Full time $55,000 - $70,000
Job Description:

We are seeking a skilled Hotel Night Auditor/Porter to join our team. As a key member of the night shift, you will play a vital role in ensuring the smooth operation of our hotel.

You will be responsible for managing the reception desk duties, conducting the nightly audit process, and providing exceptional service to our guests. This includes:

  • Managing the front desk and handling guest inquiries
  • Conducting thorough audits to ensure accuracy and completeness
  • Providing support to guests with their needs and concerns

Key Responsibilities:

  1. Front Desk Management: Handle guest check-ins, check-outs, and respond to inquiries in a professional and courteous manner
  2. Nightly Audit Process: Conduct thorough audits to ensure accuracy and completeness of financial reports
  3. Guest Support: Provide assistance to guests with their needs and concerns, including luggage delivery and storage
  4. Team Support: Collaborate with the day team to ensure seamless operations and efficient communication

Requirements:

  • Independent worker with strong initiative and problem-solving skills
  • Excellent communication and interpersonal skills
  • Prior experience in night audit and accounts, with technical knowledge to efficiently handle nightly audits
  • Adaptability and physical fitness to work in internal and external environments

Benefits:

  • ALL Heartist Membership - discounts on worldwide stays and food & beverage
  • Family & Friends Discounts - available on accommodation, services, and events
  • Accor Live Limitless (ALL) Loyalty Program - earn status and reward points on worldwide stays
  • Learn Your Way - career development support through Accor's training platforms
  • Build Your Network - connect with over 300,000 Accor professionals globally