Night Porter

1 week ago

Melbourne, Victoria, Australia Pullman Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**.**

**Job Description**:
Our Concierge team is responsible for providing first impressions to our guests, and as a Night Porter you will play a crucial role in supporting smooth overnight operations and maintaining exceptional guest satisfaction.

your key responsibilities will include (but not limited to):

- Welcoming guests.
- Carrying luggage.
- Valet parking guest vehicles.
- Explaining hotel facilities.
- Maintaining the cleanliness standards of the Hotel entrance.
- Providing tourism information including dining and entertainment recommendations.
- Promoting the Accor Live Limitless Loyalty Program.
- Ability to work a flexible 7-day roster including Overnights and Public Holidays.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
**Qualifications**
- Experience in a similar role (essential);
- Proficiency in Excel and Opera Cloud;
- Strong analytical skills with attention to detail;
- Ability to uphold security and confidentiality procedures;
- A guest-centric mindset with the ability to adapt in a fast-paced environment and
- Ability to work a flexible 7-day roster including Overnights and Public Holidays.

**Additional Information**
Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued**by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

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