Integration Specialist

5 days ago

Sydney, New South Wales, Australia beBeeIntegration Full time $90,000 - $120,000

Job Opportunity:

We are seeking a highly skilled integration specialist to join our team.

This role is central to enabling seamless integrations between systems, with a strong focus on API ecosystems.

You will manage relationships, support integration efforts, and ensure integration systems are highly reliable through proactive monitoring and alerting.

Key Responsibilities:

API Integration & Technical Expertise

  • Develop, test, and support integrations using APIs and devising solutions for partner use cases.
  • Troubleshoot and effectively document product integration issues for development teams.
  • Collaborate with internal development teams to enhance API capabilities and documentation.
  • Work with cross-functional teams to understand requirements, prototype workflows/solutions, and validate outcomes.

Partner Management

  • Build and maintain strong relationships with partners, acting as a trusted technical advisor and central point of contact.
  • Drive partner engagement by promoting features, updates, and best practices.
  • Coordinate with partners to prioritize and resolve integration-related issues and feature requests.
  • Manage partner project teams, track progress, and ensure adherence to plans.
  • Ensure Integration certification criteria are continued to be met by partner integrations meeting quality standards.
  • Provide ongoing support for partner integrations by identifying, reporting, and resolving issues, ensuring a smooth and reliable experience for all stakeholders.

Monitoring & Support

  • Use Elastic to monitor logs, identify anomalies, and ensure system reliability.
  • Create dashboards and alerts to proactively detect and address integration issues.
  • Provide technical support and guidance to partners and internal stakeholders.

Required Skills & Experience:

  • Proven experience working with RESTful and SOAP APIs.
  • Strong understanding of JSON, webhooks, API authentication mechanisms, and end-to-end integration workflows.
  • Experience with Elastic for analysis and system monitoring/alerting.
  • Experience in partner enablement or technical account management, including effective communication with diverse stakeholders, both written and verbal.
  • Ability to manage multiple integration projects and stakeholders simultaneously.
  • Ability to troubleshoot and resolve integration issues across multiple systems and environments.

Preferred Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proficiency in project management tools such as Jira, Trello, MS Project.
  • Knowledge with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid integration environments.
  • Familiarity with ETL processes, data mapping, and transformation techniques.
  • Knowledge with CI/CD pipelines, version control (e.g., Git), and automated testing frameworks.
  • Excellent communication and negotiation skills.
  • Strong analytical and problem-solving skills, with attention to detail and documentation.

Why Work with Us?

  • Work with cutting-edge integration technologies in a dynamic environment.
  • Be part of a collaborative team that values innovation and continuous improvement.
  • Opportunity to make a real impact in the hospitality tech space.

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