Aged Care Coordinator
1 month ago
About the Role
The Admission Coordinator plays a vital role in driving occupancy through the execution of local area marketing and admission activities. This involves acting as a trusted single point of contact for future residents, family members, and other lead source generators.
Key Responsibilities
- Support the effective execution of the local area marketing and admission program
- Drive exceptional service through the delivery of the Welcome process
- Plan and coordinate activities developed within the marketing and admissions program
- Manage customer inquiries and conduct tours of the Home
- Display a high level of customer service in all interactions
Requirements
- Demonstrated understanding of sales processes
- Exceptional delivery of customer service
- Experience within an aged care environment (favorable but not essential)
- Demonstrated proficiency in verbal and written communication skills
- Demonstrated proficiency in supporting budgeting and sales target processes
- Proven experience in roles that require maintaining confidentiality
- Proven ability to effectively communicate with employees across all levels within the organization and other relevant stakeholders
- Excellent stakeholder management and team-building skills
Why Work for Us?
- With national support and local care, you'll be part of a team that truly cares
- Enjoy a flexible working environment to balance your life and wellbeing
- Career pathways and opportunities across Australia, including entry-level roles
- Employee discount and benefits programs
- Reward and recognition programs including our Annual National Care Awards
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