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Concierge Supervisor

2 months ago

Adelaide, South Australia Marriott International Full time

About the Role:

As a Concierge Supervisor at Marriott International, you will be the face of the hotel, engaging and inspiring guests through each guest interaction from arrival to departure. You will be responsible for leading your bell team in general operational tasks, while assisting other front office associates.

Key Responsibilities:

  • Be the main point of contact for all external and internal clients for the department
  • Ensure all guest's requirements and requests are anticipated and completed in a timely manner
  • Lead your team in general operational tasks, while assisting other front office associates
  • Be a dynamic and thoughtful supervisor by empowering and supporting your team
  • Escort guests to their rooms and explain all features and hotel offerings
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Plan and execute team building activities so associates feel valued for their contributions

About You:

To be successful in this role, you will need:

  • A current driver's license
  • Relevant experience in a similar supervisory role
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation, drive, and energy in a fast-paced environment
  • Smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness