Digital Transformation Professional

1 day ago

Parramatta Park, Queensland, Australia beBeeTransformation Full time $120,000 - $150,000

About Us

At Sydney Water, we're passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future.

We see the world changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve.

Your role will involve:

Digital transformation involves understanding the needs of our customers and employees, using data-driven insights, research, and direct engagement to identify opportunities for growth and improvement. As a Digital Transformation Professional, you'll be at the heart of our digital evolution – driving the design and delivery of customer, business, and corporate systems that make a real impact.

You'll build strong relationships with users and stakeholders, using industry-standard business analysis frameworks, methods, tools, and techniques to drive results.

Key responsibilities include:

  • Engage effectively with business and digital stakeholders and with consumers (users) of the proposed solution
  • Outcomes elicitation and analysis
  • Identify and analyse outcomes desired including needs, preferences and pain points and communicate the impact of constraints
  • Uncover opportunities to leverage new technology capabilities
  • Confirm that the solution(s) delivered address the needs identified and deliver the business outcomes in the Business Case
  • Align delivery to business capability and technology roadmaps

Critical skills and qualifications for this role include:

  • A minimum of 3 years' experience in formal business analysis methods on projects and initiatives varying in size, complexity, ambiguity and abstraction.
  • Apply industry-standard business analysis frameworks, methods, tools, and techniques.
  • Business Analysis Body of Knowledge (BABoK)
  • Process modelling to BPMN standard
  • Business Analysis within Waterfall / Agile and Scrum methodologies
  • Stakeholder workshops/interviews
  • Service Blueprints
  • Conceptual data modelling
  • The proven ability to explain business and technical concepts in simple terms, learn a new domain very quickly, and teach aspects of the domain problem and solution to business and technical stakeholders

We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

As part of our commitment to employee wellbeing, we provide access to free and confidential mental health and general health support through our Employee Assistance Program (EAP).

Our diversity and inclusion policy welcomes applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

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