Exceptional Customer Service Expert

6 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $55,000 - $85,000
Job Overview

Quay West Suites Melbourne is more than just a luxury apartment-style accommodation - we're a vibrant community overlooking the Yarra River in the heart of Southbank Promenade.

We pride ourselves on providing personalized service, and we're looking for passionate individuals to join our dedicated team. Whether you're interested in guest relations, food and beverage, or event coordination, you'll find opportunities to grow and excel in a dynamic and supportive setting.

  • Transform every moment into a memory with exceptional customer service
  • Elevate dining experiences with tailored food and beverage suggestions
  • Upsell by crafting unforgettable experiences that leave guests craving more
  • Proactively source information to increase product knowledge
  • Confidently communicate with guests and colleagues for seamless teamwork
  • Take pride in your space, setting up and packing service areas meticulously

As a Food & Beverage Attendant, you will warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious.

Key Responsibilities:

  • Deliver top-notch customer service and create lasting impressions
  • Utilize problem-solving skills to turn obstacles into opportunities
  • Provide personalized food and beverage recommendations to elevate the dining experience
  • Upsell by suggesting premium products and services
  • Collaborate with colleagues to ensure seamless teamwork and effective communication
  • Maintain a clean and organized workspace

Requirements:

  • Proven track record in customer service within the hospitality sector
  • Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service, and coffee crafting skills
  • Adaptability within diverse food & beverage settings, including flexibility across different schedules
  • Possession of a valid RSA or equivalent qualification
  • Passion for engaging with patrons and collaborating within a team of diverse professionals

Benefits:

  • All Heartist Membership - discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - available on a range of accommodation, services, and events
  • Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on worldwide stays
  • Learn Your Way - support your career development with access to Accor's industry-leading training platforms
  • Build Your Network - collaborate with over 300,000 Accor professionals globally sharing the same guest passion
  • Worldwide Opportunities - limitless opportunities to grow your career with over 400 hotels in the Pacific and more than 5,000 across 110 countries

Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.

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