Remote Coal Mine IT Support Specialist

5 days ago

Brisbane, Queensland, Australia beBeeFieldServices Full time $80,000 - $100,000
Job Details

This role involves delivering on-the-ground IT support to a remote coal mine site in Queensland, as part of our Managed Services delivery. You will play a critical role in supporting the day-to-day IT operations at site.

The ideal candidate thrives in practical environments, takes ownership of outcomes, and represents us with professionalism, urgency, and commitment to service excellence.

You will provide exceptional customer service and troubleshooting skills, working around various shifts and maintaining accurate documentation of ticketed work and Standard Operating Procedures (SOPs).

Your key responsibilities include:

  • Delivering end-user desktop and network support
  • Ensuring seamless functioning of desktop, network, and peripheral technologies
  • Providing proactive and organized support to a user base

Key requirements for success in this role include:

  • A self-motivated individual able to think outside the box
  • Excellent written skills essential for documenting ticketed work and SOPs
  • Proactive and organized with a focus on delivering excellent customer service

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