Store Operations Manager

2 months ago


Fyshwick, ACT, Australia TenTops Full time
Job Title: Store Support Lead

At TenTops, we are seeking a highly motivated and experienced Store Support Lead to join our team. As a key member of our management team, you will play a vital role in driving sales, controlling expenses, and delivering exceptional customer service.

Key Responsibilities:
  • Assist the Store Manager in leading the Customer Service Assistants and ensuring they provide excellent customer service.
  • Responsible for achieving store goals and objectives as set by the Operations Manager.
  • Lead Front End Operations and ensure a seamless customer experience.
  • Train and develop staff on our Customer Service values and standards.
  • Maintain a clean and organized store environment, including recovery and ready-for-customer procedures.
  • Perform opening and closing store procedures, including cash handling and security checks.
  • Assist with payroll processing and ensure compliance with Human Resources policies and procedures.
  • Drive sales and control expenses through effective merchandising and inventory management.
  • Adhere to and enforce Standard Operating Procedures (SOPs) and company policies.
Requirements:
  • Recent relevant work experience in a retail environment.
  • Demonstrated ability to provide excellent customer service and lead a team.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Basic math skills and accuracy with cash handling.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A fun and rewarding work experience.


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