Store Operations Manager

2 months ago


Fyshwick, ACT, Australia TenTops Full time
Job Title: Store Support Lead

At TenTops, we are seeking a highly motivated and experienced Store Support Lead to join our team. As a key member of our management team, you will play a vital role in driving sales, controlling expenses, and delivering exceptional customer service.

Key Responsibilities:
  • Assist the Store Manager in leading the Customer Service Assistants and driving key performance indicators.
  • Responsible for key administration functions, including personnel management, payroll, cash management, stock management, cleanliness, safety, and driving sales.
  • Lead Front End Operations and ensure each customer has a fast, friendly checkout experience.
  • Train staff on our Customer Service values and maintain a high level of store cleanliness and recovery.
  • Assist with opening and closing store procedures, including cash handling and register functions.
  • Partner with the Store Manager and corporate office to resolve store issues and drive sales.
  • Assist with payroll process, ensure payroll is within budget, and adhere to Human Resources policies and procedures.
  • Perform store maintenance, including taking out garbage, cleaning, and maintaining the stock room.
Requirements:
  • Recent relevant work experience and a demonstrated understanding of customer service excellence.
  • Ability to multi-task, direct, and manage people, with a focus on creative thinking and problem-solving.
  • Solid numeracy skills and a strong understanding of retail best practices.
  • High presentation, professionalism, excellent communication skills, and an extrovert persona.
What We Offer:

At TenTops, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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