Regional Service Manager

2 weeks ago


Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

Key Responsibilities:

  • Lead and motivate a team of field service engineers to deliver exceptional customer service and meet organizational goals.
  • Develop and implement strategies to improve service delivery, drive business growth, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless field service operations, including customer communication, resource allocation, and issue management.
  • Champion a customer-centric culture, focusing on developing field service engineers to become a high-performance team.
  • Ensure compliance with safety standards, industry regulations, and company policies, promoting a safe working environment.

Requirements:

  • 4+ years of experience in technical service management and/or service business management.
  • Proven track record in people leadership, team management, and driving service business growth.
  • Demonstrated experience in operating in a global and matrix organization with a decentralized model.
  • Strong customer communication, interpersonal, and problem-solving skills.
  • Business insight into the industry sector, regional market, and its key trends.


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