Regional Service Manager
2 weeks ago
Key Responsibilities:
- Lead and motivate a team of field service engineers to deliver exceptional customer service and meet organizational goals.
- Develop and implement strategies to improve service delivery, drive business growth, and enhance customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless field service operations, including customer communication, resource allocation, and issue management.
- Champion a customer-centric culture, focusing on developing field service engineers to become a high-performance team.
- Ensure compliance with safety standards, industry regulations, and company policies, promoting a safe working environment.
Requirements:
- 4+ years of experience in technical service management and/or service business management.
- Proven track record in people leadership, team management, and driving service business growth.
- Demonstrated experience in operating in a global and matrix organization with a decentralized model.
- Strong customer communication, interpersonal, and problem-solving skills.
- Business insight into the industry sector, regional market, and its key trends.
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