Home Support Assistant

2 days ago

Melbourne, Victoria, Australia beBeeCare Full time
Customer Care Specialist Opportunity

We are seeking passionate professionals to join our dynamic team. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values excellence, respect, integrity, innovation, and transparency.

As a Customer Care Specialist, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply.

Key Responsibilities:

  • Answering inbound calls to assist families and carers
  • Providing information and discussing available options
  • Advising on services that support independent living at home
  • Short-term and long-term care solutions

Requirements:

  • Exceptional customer service skills
  • Proficiency in PC literacy
  • Adaptability in a busy environment
  • Strong multitasking skills
  • Clear verbal and written communication
  • Eagerness to learn
  • Meeting KPIs and competencies

We value diversity and inclusivity and welcome applications from candidates of all backgrounds. At Probe Group, we believe that every individual deserves an opportunity to thrive and make a positive impact. Join us in creating a brighter future for our customers and communities.

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