Customer Service Expert

3 weeks ago


East Gippsland, Australia GBS Recruitment Full time

About Latrobe Health Services

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Latrobe Health Services is a member-owned, not-for-profit private health insurer dedicated to delivering exceptional healthcare coverage and support to its members. Founded in 1950, the company has been serving Australians for over seven decades.

About the Role

The Member Experience Consultant plays a vital role in providing valuable support to members across various channels, including the call centre, branch locations, and online platforms. This dynamic position offers a diverse and engaging work experience, with opportunities to rotate through different areas.

Key Responsibilities

  • Engage with members via phone, email, and webchat to provide helpful and accurate information.
  • Assist members with understanding their healthcare options and make tailored recommendations.
  • Keep membership records accurate and up-to-date.
  • Contribute to member retention efforts by showcasing the value of Latrobe Health's services.
  • Work closely with team members to support broader business strategies.

Skills and Qualifications

  • Proven expertise in delivering exceptional customer service.
  • Experience in inbound or outbound call centres is desirable.
  • Strong communication skills – both verbal and written.
  • Confidence navigating various computer applications, including the Microsoft suite of programs.
  • Critical thinking and a keen eye for detail.
  • A passion for delivering outstanding service and the ability to manage multiple priorities.
  • Openness to feedback and a drive for continuous improvement.
  • Experience in the health insurance or finance industries is a plus, along with knowledge of privacy regulations.

Benefits

  • 6 weeks of comprehensive training, covering key performance indicators, industry insights, and products.
  • Hybrid working arrangements with dedicated in-office team days and some work-from-home flexibility (with an allowance).
  • Access to a wellbeing hub to support both physical and mental health.
  • 47% off private health insurance.
  • Paid parental leave after 12 months of service.
  • Access to a qualified counselling service through the Employee Assistance Program.

Earn an Estimated $60,000 - $80,000 per annum

Join a team dedicated to making a real difference in the lives of its members and the communities it supports. Apply now at GBS Recruitment website.


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