Customer Service Specialist

20 hours ago


East Gippsland, Australia GBS Recruitment Full time

We are seeking a Customer Service Specialist to join our team. This is a permanent, full-time opportunity that offers a competitive salary package and the chance to make a real difference in the lives of our members.

About Us

Our client, Latrobe Health Services, is a member-owned, not-for-profit private health insurer that has been supporting Australians since 1950. With a commitment to delivering exceptional healthcare coverage and support, we strive to continually give back to regional communities.

Job Summary

The Customer Service Specialist will be the first point of contact for our members, providing valuable support through various communication channels. This dynamic role offers the opportunity to rotate through different areas, providing a diverse and engaging work experience.

Key Responsibilities
  • Engage with members via phone, email, and webchat to provide helpful and accurate information.
  • Assist members with understanding their healthcare options and make tailored recommendations.
  • Keep membership records accurate and up to date.
  • Contribute to member retention efforts by showcasing the value of our services.
  • Work closely with team members to support broader business strategies.
Requirements

To succeed in this role, you will need:

  • Proven expertise in delivering exceptional customer service.
  • Experience in inbound or outbound call centres (desirable).
  • Strong communication skills – both verbal and written.
  • Confidence navigating various computer applications, including the Microsoft suite of programs.
  • Critical thinking and a keen eye for detail.
  • A passion for delivering outstanding service and the ability to manage multiple priorities.
  • Openness to feedback and a drive for continuous improvement.
  • Experience in the health insurance or finance industries is a plus, along with knowledge of privacy regulations.
Benefits
  • A salary of approximately $65,000 per year.
  • 6 weeks of role-specific training, covering key performance indicators, industry insights, and products.
  • Hybrid working arrangements with dedicated in-office team days and some work-from-home flexibility.
  • Access to a wellbeing hub to support both your physical and mental health.
  • 47% off private health insurance.
  • Paid parental leave after 12 months of service.
  • Access to a qualified counselling service through the Employee Assistance Program.


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