Risk Protection Advisor

5 days ago

Perth, Western Australia beBeeRisk Full time $54,000 - $83,000

Key Role in Risk Management

This role is pivotal in delivering exceptional customer service and administrative support to our Members. As the primary point of contact for risk-related queries, you will possess a well-developed knowledge of our products and services.

Business Growth Objectives

You will contribute to the growth objectives of Capricorn risk by providing domestic quotes and completing changes to existing Member protections. Your key focus will be on providing accurate information to Members and assisting internal stakeholders.

Capricorn Tasks

  • Quote personal protections for Members.
  • Generate certificate of currencies for Members.
  • Adjust Member protections and endorsements.
  • Receive inbound queue calls from risk account managers (RAMs) and Members.
  • Process cancellations.
  • Process stop-credits/exceptions reports.
  • Process protection acceptances for new business and renewals.
  • Data entry of new business quotes.
  • Calculate outstanding contributions for the claims team.
  • Provide contribution breakdowns to Members.
  • Process memberships.

Customer Service and Administration

  • Ensure the delivery of exceptional customer service internally and externally.
  • Manage a busy inbox of conflicting priorities to ensure internal and external customer expectations are met.
  • Ensure all activities are carried out in compliance with relevant statutory and industry requirements and codes.
  • Action all tasks and queries in a timely manner with adherence to compliance requirements and procedures.
  • Proactively identify, support, and assist Members who need to make a complaint and manage that complaint in line with the risk division complaints procedures and the RG271 internal dispute resolution requirements.
  • Proactively identify opportunities to collaborate with the risk operations team to solve issues.
  • Ensure the underwriting team are comprehensively informed of all pertinent information relating to Member quotes and endorsements.
  • Collaborate with CSL customer service team to resolve Member queries.
  • Assist other team members when required.
  • Undertake additional ad-hoc duties at manager's request.

Required Skills and Qualifications

  • Knowledge of Microsoft office suite.
  • Excellent communication skills and creative problem-solving abilities.
  • Ability to empathise with Members.
  • Excellent time management.
  • Ability to re-prioritise tasks throughout the day to meet competing demands.

Benefits

  • Flexible working environment.
  • Paid parental leave.
  • 'Dress for your day' dress code.
  • Wellness program.
  • Ability to purchase leave.
  • Access to a range of discounts.
  • Fantastic reward and recognition program.
  • Plenty of social events to keep our team connected.

Others

Capricorn is a member-based organisation operating by cooperative principles. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards, and 24/7 online access to knowledge-based products and services.

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