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Senior Functional Consultant
2 months ago
Job Title: Senior Functional Consultant - MS Dynamics CRM
Job Summary:
We are seeking a highly skilled Senior Functional Consultant to join our team at Peoplebank Australia Ltd. As a Senior Functional Consultant, you will be responsible for delivering professional services through the design, implementation, and configuration of Dynamics CRM as required by the project.
Key Responsibilities:
- Deliver professional services through the design, implementation, and configuration of Dynamics CRM as required by the project.
- Provide industry-specific Microsoft Dynamics 365 solution implementations, extensions, and upgrades.
- Lead functional design best practices for digital projects.
- Write functional specifications and assist in writing User Stories for Dynamics 365 engagements.
- Be accountable for defined work assignments/projects.
- Support functional resources in workshops and proof-of-concept/pilot implementations.
- Assist with preparation of proposals and demos.
Requirements:
- Extensive experience in the customization, configuration, extension, and functional design of Dynamics CE Customer Service and Sales (Marketing/Customer Insights is a bonus).
- Strong experience in D365 professional services delivery, with hands-on, documented experience in at least 3 Microsoft Dynamics CRM implementations.
- Experience producing functional artefacts to communicate an understanding of the organisation's current and target business and ICT architectures.
- Demonstrated ability to multitask in a fast-paced environment with competing priorities.
- Excellent communication (written and verbal) and presentation skills, with the ability to work with both technical and non-technical stakeholders.
- Certifications in Microsoft Dynamics 365 & Power Platform.
Desirable Skills:
- Experience with Microsoft Dynamics 365 Marketing/Customer Insights.
- Experience with Share Point and Power Platform solutions.
About Us:
Peoplebank Australia Ltd is a leading recruitment agency that values diversity and inclusion. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
