Operational Support Coordinator

5 days ago


Townsville City Center, Queensland, Australia LMG Full time

As a Client Service Support at Great Start Financial, you'll be an integral part of our operations team. You'll support our Head Brokers and ensure our clients have a seamless and positive experience throughout the loan process.

The Perfect Candidate

We're looking for someone who is passionate about delivering excellent customer service and thrives in a fast-paced environment. Key qualities include:

  • Previous experience in customer service or Banking/Broker Support roles.
  • A tech-savvy mindset with the ability to navigate software and applications with ease.
  • Exceptional problem-solving skills and a can-do attitude.
  • Strong communication skills and the ability to set realistic client expectations.
  • The ability to work both independently and collaboratively.
  • A flexible and adaptable approach to a dynamic work environment.
Our Culture and Benefits

At Great Start Financial, teamwork is essential. We maintain a supportive, goal-oriented atmosphere where positivity and professional growth go hand in hand. We celebrate achievements and invest in our people, ensuring every team member has the tools to succeed.

Job Description and Requirements
  • Act as a liaison between Mortgage Brokers, Lenders, Conveyancers, and Clients.
  • Guide clients through the loan application journey with professionalism and care.
  • Manage the application process from broker handover to loan approval.
  • Perform accurate data entry into our industry-leading CRM systems.
  • Gather and process essential documents to meet lender requirements.
  • Assist brokers with discharges, pricing, policy inquiries, and loan servicing.


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