Pool Operations Coordinator

4 days ago


Townsville City Center, Queensland, Australia City Venue Management Full time
About the Team
We are a dynamic and supportive team committed to delivering exceptional programs and services. As Program Director, you will have the opportunity to work with a talented team of professionals, contribute to the growth and development of the facility, and make a real difference in the lives of our customers. We offer a collaborative and supportive learning environment where you can 'Be You, Feel Good, and Keep Growing.'

About the Role
This is an exciting opportunity to join our team and take on a leadership role in program management. As Program Director, you will be responsible for overseeing the daily operations of the facility, including program delivery, team management, customer service, and operational matters. Key responsibilities include:
  1. Program Management: Oversee the delivery of high-quality swim lessons for all age groups and skill levels, from babies to squad-ready swimmers.
  2. Team Leadership & Management: Lead, motivate, and mentor a team of swim instructors to ensure consistency in teaching quality and a positive learning environment.
  3. Community Focus: Build and maintain strong relationships with the staff, community, parents, and children.
  4. Customer Relations: Build and maintain strong relationships with students, parents, and the wider community; providing exceptional customer service.
  5. Business Development: Actively seek opportunities to expand swim program offerings, promote swim teaching services, and seek new opportunities.
  6. Operational Management: Manage the facility's operations, track key performance indicators, and report results to management.
  7. Compliance: Adhere to all relevant policies and procedures, including child safety regulations.

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