Desktop Support Specialist

1 month ago


Albury, Australia Datacom Full time
About the Role

Datacom is seeking a skilled Desktop Support Engineer to join our team in Albury. As a key member of our End User Services team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:

  • Provide timely and effective technical support to customers in a high-paced environment.
  • Assist new users with their IT hardware collection and setup.
  • Ensure new equipment is up to date and deployment ready prior to release to customers.
  • Record all customer contacts in the appropriate ITSM tool.
  • Keep commitments to customers with regard to progress updates.
  • Use tools and processes to deliver services to customers in accordance with SLAs.
  • Proactively manage and maintain customer infrastructure as directed.
  • Initiate and drive service and process improvement.

We are a dynamic and agile company that values our people and provides a range of benefits, including social events, remote working, and professional development courses.

Requirements:

  • Exceptional customer experience with regard to end user services.
  • The ability to prioritise work to ensure achievement of all service level agreements.
  • Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility.

Nice to Have:

  • Excellent verbal and written communication skills.
  • The ability to articulate technical information to the target audience.

Why Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have a dynamic, agile, and flat-structured environment that values our people and provides opportunities for growth and development.



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