ICT Solutions Architect
4 days ago
The Royal Melbourne Hospital is seeking an experienced ICT Service Delivery Manager to establish, manage and continuously improve the local ICT environment to support effective delivery of youth mental health services in Melbourne's north and western metropolitan areas.
About the Role- Manage ICT operations across The Royal Melbourne Hospital by maintaining critical systems and infrastructure, ensuring service continuity and effective clinical care delivery.
- Coordinate resolution of ICT service issues by acting as the primary escalation point and collaborating with vendors.
- Liaise with external providers to ensure alignment, clear communication, and effective service delivery.
- Ensure ICT compliance by overseeing access controls, security protocols, and adherence to data privacy and governance regulations.
We are looking for an experienced and adaptable ICT professional with a strong background in health service delivery, able to operate independently while engaging effectively with a broad range of stakeholders to ensure secure, responsive, and high-quality ICT services.
- Tertiary qualification in Information Technology, Computer Science or related field.
- Proven experience delivering ICT services in health or mental health settings.
- Strong knowledge of clinical systems used in Victorian public health, including EMR, RiskMan, and RosterOn.
- Ability to manage competing priorities in a sole-operator or small-team environment.
To be successful in this role you will need:
- Excellent communication and stakeholder engagement skills across all organisational levels.
- Vendor and contract management experience, with a focus on service quality.
- Understanding of cybersecurity and health data privacy legislation and compliance.
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