Senior Service Delivery Manager

1 week ago


Ballarat, Victoria, Australia beBeeLeadership Full time $110,000 - $155,000
Job Overview

This is a key leadership position within the Department of Families, Fairness and Housing.

Key Responsibilities:
  • Leading teams responsible for monitoring and implementing performance frameworks.
  • Managing service agreements and collecting and recording performance data through data systems (SAMS2 Live Monitoring).
Accountabilities Include:
  • Maintaining a comprehensive understanding of issues and investigating critical projects to enhance service delivery, client outcomes.
  • Building strong connections across the department and with external stakeholders to ensure effective services are provided for all clients.
  • Working with senior management to set and achieve key performance indicators and standards.
Requirements:
  • Australian Citizenship or Permanent Residency.
  • Relevant degree and experience in a similar role.
  • Excellent communication and interpersonal skills.


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