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Duty Manager
2 months ago
As a Duty Manager at Accor Hotels, you will be responsible for ensuring the smooth operation of the hotel's front office, reception, and concierge services.
Key responsibilities include:
- Managing the front desk and reception area, ensuring a high level of customer service and satisfaction.
- Coordinating with other departments to ensure seamless communication and efficient operations.
- Ensuring the cleanliness and maintenance of the lobby, corridors, and main staircase.
- Managing the arrival and departure of guests, including handling luggage and mail.
- Providing exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Leading by example, demonstrating strong leadership skills and motivating the team to achieve high standards.
To be successful in this role, you will need:
- A diploma or degree in hotel management or a related field.
- At least 4-5 years of experience in a similar role.
- Excellent communication and leadership skills.
- Ability to work under pressure and make sound decisions.
Accor Hotels is a leading hospitality company with over 5,600 hotels in 110 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
As a Duty Manager, you will be part of a dynamic team that is passionate about delivering outstanding service and exceeding guest expectations.
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