Healthcare Operations Manager

2 days ago


Ballarat, Victoria, Australia Ballarat VIC, Australia Full time

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.

The Role

This is a Full Time Practice Manager role in Ballarat and is a great opportunity to support close-knit teams and doctors who are proud of the service they provide to their patients.

You will manage and support our employees and Health Care Professionals in this role, reporting to the Regional Manager. Your key responsibilities will include:

  • Operational Excellence
  • Identify, review, and troubleshoot operational issues
  • Identify areas of improvement and drive change
  • Practice Safety and Standards
  • Monitor practice safety and standards across the clinic
  • Customer Service
  • Provide exceptional customer service
  • Roster and Budget Management
  • Monitor rosters and budgets
  • Recruitment and Talent Development
  • Recruit Staff
  • Policy Compliance
  • Work within documented policies and procedures (SOPs)
  • Stakeholder Liaison
  • Liaise with various stakeholders, including the National Operations Manager, Regional Managers, and internal stakeholders within the centre

To succeed in this role, you will require:

  • A proven track record in leadership and management, ideally within the healthcare industry
  • A qualification in Business Administration or Diploma of Practice Management (desired)
  • Strong organisational and time management skills
  • Outstanding communication and customer service skills
  • A passion for people and a personable approach

The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its people through training and development and internal promotion.



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