Program Delivery Team Manager

2 weeks ago


Perth, Western Australia Flexhive Full time

About the Role

This position is ideal for a seasoned leader with experience in managing customer-facing teams. As the Program Delivery Team Manager at Flexhive, you will oversee the delivery of face-to-face training programs and events, ensuring seamless execution and exceptional customer satisfaction.

Key Responsibilities

  • Lead a team responsible for delivering training programs and events at various locations, including virtual settings.
  • Collaborate with other departments to ensure smooth logistics and scheduling.
  • Develop and implement processes to ensure excellent customer service and team performance.
  • Act as the primary point of contact for escalated customer issues, resolving them efficiently.
  • Support the team in managing feedback, complaints, and requests, maintaining a high level of customer satisfaction.
  • Represent the company at external events as needed.

About You

  • You have at least 3 years of experience managing customer-facing teams, preferably in hospitality, airlines, or similar industries.
  • You are highly organized, able to handle schedules, resources, and logistical details.
  • You are a skilled problem solver, comfortable handling escalations, and committed to improving customer experiences.
  • You enjoy coaching and mentoring staff, helping them grow and succeed.
  • You thrive in fast-paced environments where attention to detail and customer service are paramount.


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