Senior Business Engineer

2 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time

Senior Business Engineer - Workflow Specialist

Drive Business Innovation

The Commonwealth Bank is seeking a Senior Business Engineer - Workflow Specialist to join our team. As a key member of our Workflow Crew, you will be responsible for driving the architecture, design, build, and governance roadmap across the group for various workflow technologies.

About the Role

You will work alongside a fantastic team of people, and highly invested managers focused on your career progression. Your key responsibilities will include:

  • Providing business analysis services and specialist support for the Workflow Crew
  • Gathering and documenting information, conducting analyses of business needs through elicitation and management of business, functional, and non-functional requirements
  • Liaising and maintaining relationships with stakeholders to understand the structure, policies, and operations of the organisation, and to recommend solutions that enable the organisation to achieve its goals
  • Completing and overseeing project work stream deliverables, including quality control and sign-off for the area of accountability
  • Providing ongoing assistance to support teams for functionality released into production
  • Working closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes
  • Identifying project delivery issues and risks, assisting with mitigation strategies, and escalating where necessary
  • Evaluating the effectiveness of solution delivery (SDLC) tools, processes, and methodologies, and making recommendations for continuous improvement
  • Analysing and documenting business/functional processes and requirements using standard analysis methodologies and tools
  • Converting business needs into functional designs using knowledge of system capabilities, rules, and architecture

Requirements

We are looking for a highly skilled and experienced Business Engineer with a strong background in workflow automation and case management solutions. Key requirements include:

  • Demonstrated experience working as a Business Engineer in case management solutions/workflow automation projects
  • Design case types, create applications, and support low-code implementation and configurations
  • Experience with end-to-end implementation of workflow automation/customer service applications as a Senior Business Engineer
  • Good knowledge of Pega OOTB features, such as Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), REST Connectors, and SOAP Services
  • Good understanding of journey-centric methodologies for requirements gathering/elaboration
  • Good understanding of integrations, cloud hosting, as well as design and building of reusable components
  • Strong experience in documenting epics, features, and user stories and building case type backlogs
  • Strong experience in conducting elaboration sessions and good understanding of DCOs (preferable)
  • Understanding the importance of controls and high-risk management in day-to-day activities, with the ability to proactively identify and understand, openly discuss, and act on current and future risks
  • Ability to capture business requirements in a clear and concise manner and convert those requirements into system speak (Pega preferable)
  • Strong written and verbal communication skills, with the ability to communicate ideas and vision effectively and with impact to business and technical teams
  • Excellent stakeholder management skills, as well as the ability to work well in a team
  • Experience using Jira and Confluence, as well as data analysis, modelling, and workflow design
  • Experience working in an Agile project environment
  • Certified Pega Business Architect (preferably version 7 or later)
  • Pega Technical Background (certified as CSA)

About Us

The Commonwealth Bank is a leading financial institution that is committed to innovation and customer service. We offer a dynamic and inclusive work environment, with opportunities for career growth and development. If you are a motivated and experienced Business Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.

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