Service Excellence Professional

2 days ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000

At Probe Group, we're passionate about innovation and dedicated to delivering exceptional customer experiences. We're a dynamic team that thrives in a fast-paced environment, driven by our purpose to do things better every day.

As a Customer Solutions Specialist, you'll be an integral part of our Maroochydore Contact Centre, working on a part-time basis (23.75 hours per week) from Monday to Friday. You'll have the opportunity to genuinely connect with meaningful work, collaborate with purpose, and solve challenges that make a real difference in people's lives.

Key Responsibilities

Delivering Exceptional Customer Service: You'll be responsible for delivering outstanding customer service experiences in a dynamic inbound/outbound contact centre environment.

Providing Comprehensive Information: You'll become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.

Maintaining a Positive Approach: You'll consistently maintain a positive, empathetic, and professional approach in every interaction.

Solving Complex Enquiries: You'll master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.

Capturing Customer Details: You'll accurately capture customer details and log interactions in our intuitive CRM system.

Your Skills and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving & critical thinking abilities to address customer queries effectively.
  • Commitment to delivering impressive customer service experiences.
  • Flexible & adaptable to changing priorities in a fast-paced environment.

What We Offer:

Financial Incentives: We celebrate and reward our team members as part of our high-performance culture.

Career Growth: We move at pace, so do our team members when it comes to career progression and development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

Health and Well-being: We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

Employee Discounts: Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider can help you save every day with well-known brands.

Employee Referral Program: We reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

About Us:

We're a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first and foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

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