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Professional Leadership Opportunity

3 weeks ago

Melbourne, Victoria, Australia beBeeDutyManager Full time $70,000 - $95,000
Job Title: Duty Manager

We are seeking a highly skilled Duty Manager to join our team. As a key member of our front office, you will be responsible for setting standards, creating Standard Operating Procedures (SOPs), and leading a team of professionals committed to delivering exceptional hospitality experiences.

Daily Responsibilities:

  • Assisting the Front Office Manager in ensuring departmental readiness for opening
  • Leading, coaching, and developing a team of committed hospitality professionals
  • Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
  • Helping ensure the front office team delivers great service, professional attention, and personal recognition
  • Greeting guests upon arrival, engaging with them, responding to complaints, soliciting feedback, and building relationships to improve guest satisfaction
  • Having authentic conversations with guests to resolve issues, queries, or concerns
  • Being the first point of contact for critical emergency situations

Requirements:

  • At least 2 years' front desk/guest service leadership experience
  • Basic mathematics skills
  • Fluent in English, both spoken and written. Additional languages are a plus
  • Excellent communication, problem-solving, reasoning, and motivational skills
  • The ability to stand for long periods at the front desk and occasionally lift heavy items
  • Working knowledge of hotel property management systems like Opera is beneficial
  • Willingness to work evenings, weekends, and public holidays
  • Full unrestricted Australian working rights

What We Offer:

  • A competitive salary package
  • A range of benefits, including accommodation discounts and top-tier training
  • An inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work
  • Equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability
  • A commitment to True Hospitality for Good—making guests and colleagues feel welcome, cared for, recognized, and respected worldwide