Leadership Opportunity
7 days ago
About this role
We are seeking a highly skilled and motivated individual to fill the position of Team Manager. As a Team Manager, you will be responsible for leading a team of professionals to achieve outstanding results and deliver exceptional service.
Key responsibilities include:
- Building a cohesive team with clear goals and accountabilities;
- Selecting, developing, managing, deploying, and motivating a high-performing team;
- Clearly defining role expectations, monitoring performance, providing timely and constructive feedback, and facilitating employee development;
- Encouraging continuous improvement opportunities and innovation within the team;
- Monitoring client and stakeholder satisfaction and taking responsibility for correcting problems promptly.
To be considered for this role, you must demonstrate leadership skills, people management skills, service excellence, and self-management.
Required qualifications include:
- A minimum of 3 years of experience managing a team to deliver outcomes;
- The ability to lead and direct team members effectively;
- Strong analytical and problem-solving skills;
- Ability to work in a dynamic and fast-paced environment;
- Experience preparing rosters, managing schedules, and driving contact centre outcomes;
- Previous experience using the Microsoft Office 365 suite.
This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional service and achieving outstanding results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We actively promote diversity, inclusion, and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles can be worked flexibly, however it may differ from role to role.
We are committed to providing and maintaining a working environment which is safe and without risk to the health of our employees and clients, consistent with our obligations under the Occupational Health and Safety Act 2004 (OH&S Act).
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