Customer Solutions Expert

1 week ago


Parramatta Park, Queensland, Australia Pepper Financial Services Group Full time

About the Role

We are seeking an experienced Customer Solutions Case Officer to join our team at Pepper Financial Services Group. This is a fantastic opportunity to work in a dynamic environment where you will have the chance to make a real impact.

As a Customer Solutions Case Officer, you will play a key role in ensuring the appropriate administration of disputes and document custody while providing an exceptional level of customer service. You will be working closely with customers to find suitable solutions to their issues.

The ideal candidate will have experience working in a contact centre or customer solutions environment within the finance industry. They should possess high-level attention to detail, outstanding verbal and written communication skills, and experience in process improvement would be highly desirable.

Our company values are built around three core principles: Can Do, Balanced, and Real. We think outside the box, set our customers up for success, and keep it honest.

In this role, you can expect a competitive salary of $70,000 - $90,000 per annum, depending on your level of experience. We offer a hybrid working model that allows you to balance your work and personal life effectively. Our Spice Rewards Program recognises and rewards strong performance and potential.

Other benefits include access to a free gym membership with our partners, parental leave entitlements, purchased leave, novated leasing, staff loan rates, and more. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, we want to hear from you.



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