Senior Warehouse Automation Solutions Engineer

Solutions Engineer, Warehouse Robotics APAC Job Description

We are seeking a highly skilled Solutions Engineer to join our team in the APAC region. As a Solutions Engineer, you will play a key role in expanding our presence and driving success in the warehouse robotics automation market.

Job Responsibilities:

• Act as a key point of contact for customers throughout the automation journey, from pre-sales conceptualization to post-deployment optimization.
• Design and develop warehouse automation solutions tailored to customer needs, optimizing workflows, fleet sizing, and system integration.
• Perform data analysis and process modeling to validate solution feasibility, demonstrating expected performance improvements and ROI.
• Work closely with Sales, Solutions Design, and the local Customer Success team in Australia to translate customer challenges into scalable automation concepts and drive solution adoption.
• Collaborate with the General Manager and regional teams to support international expansion and business growth initiatives across APAC with a focus on Australia.
• Lead technical discussions with customers, providing clear insights into system capabilities, benefits, and deployment considerations.
• Coordinate and support project execution post-sale, ensuring successful deployments by working with internal teams across engineering, customer success, and operations.
• Manage project timelines, risks, and dependencies, ensuring seamless communication between stakeholders.
• Train and support customers on system functionality, best practices, and ongoing performance optimization.
• Continuously monitor customer performance metrics, identifying areas for improvement and working with cross-functional teams to implement enhancements.
• Drive customer success by fostering long-term relationships and supporting operational growth through solution refinement.

Required Skills and Qualifications:

• Bachelor degree in Robotics Engineering, Computer Science, Engineering, or related technical field.
• 5+ years of experience in Solutions Engineering, Solutions Design, Customer Success, or Project Management within warehouse automation, logistics, and/or supply chain.
• Experience coordinating hardware and software deployments and managing stakeholders to ensure successful system implementation.
• Strong analytical skills with experience in data modeling, warehouse simulation, and operational analysis, including data interpretation, trend identification, and reporting.
• Knowledge of warehouse automation, robotics, fulfillment processes, and material flow optimization in e-commerce, retail, or third-party logistics.
• Experience working with warehouse management systems (WMS) and integration into automation solutions.
• Experience with Linux or Unix systems, ROS (Robot Operating System), and SLAM-based navigation desirable.
• Skilled in supporting cross-functional teams across international time zones, including the US, Europe, and APAC regions.
• Strong problem-solving and project management skills, with the ability to lead cross-functional initiatives.
• Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Benefits:

• Be part of a global leader in warehouse automation.
• Contribute to the development of cutting-edge warehouse automation solutions.
• Work with a talented team of professionals passionate about innovation and excellence.
• Enjoy a dynamic work environment with opportunities for professional growth and development.

Additional Details:

This is an exciting opportunity to join our team and contribute to shaping the future of warehouse automation. If you are a motivated and experienced Solutions Engineer looking for a new challenge, please submit your application.

Note: This job description has been rewritten for clarity and formatting purposes.