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Logistics Process Specialist

3 weeks ago


Sydney, New South Wales, Australia beBeeLogistics Full time $80,000 - $110,000
Job Profile Overview

This role involves proactively resolving customer complaints related to logistics, providing visibility on backorders, and timely managing returns across the order-to-payment journey.

The ideal candidate will possess a solid understanding of logistics processes, functional knowledge of SAP systems, and excellent interpersonal and customer service skills.

Main Responsibilities
  • Resolve customer care notifications and feedback related to logistics.
  • Process returns and collaborate with the Warehouse team for efficient completion of activities.
  • Utilize systems to record actions taken and characteristics of orders identified as potential failures.
  • Communicate on back-order management strategies.
  • Support Account Managers on logistics-related inquiries.
Essential Skills and Qualifications
  • Bachelor's Degree preferred.
  • Solid knowledge of SAP systems is advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
Key Requirements
  • Awareness of logistics process operations.
  • Proficiency in using system tools.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and manage time efficiently.