Service Delivery Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeDelivery Full time $120,000 - $150,000

Job Title: Service Delivery Manager

Key Responsibilities:
  • Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction.
  • Manage work orders, project coordination, and contracts.
  • Facilitate regular client meetings and maintain effective communication strategies.
  • Oversee incident management, SLA compliance, and reporting activities.
  • Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes.
  • Identify opportunities for upsells, renewals, and service enhancements.
  • Support business development and promote the company's Connect programme.

What We Look For:

  • Demonstrated experience in managing professional services delivery across multiple clients.
  • Strong grasp of SLAs, KPIs, and service metrics in a commercial setting.
  • Skilled in stakeholder engagement, issue resolution, and continuous improvement.
  • Tertiary qualification in Business, Technology, or a related field.
  • Certifications in ITIL, PMP, or Agile (preferred).
  • Familiarity with PSA tools or project systems.

Why Work With Us?

  • Investment in your growth, wellbeing, and success.
  • Professional Self-Care.
  • Diversity and Inclusion.
  • Social Connection and Recognition.
  • Environment and Community.
Join Our Team:

We are dedicated to providing a comprehensive offering that supports your career and life. If you're a motivated individual who is passionate about delivering exceptional results, we'd love to hear from you.

We look forward to reviewing your application

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