Customer Advocate

1 day ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000
Job Description

We are seeking a customer-focused professional to provide exceptional support to our clients. As a key member of our team, you will play a vital role in ensuring their needs are met efficiently and effectively.

The ideal candidate will have excellent communication skills, a strong focus on customer service, and the ability to work independently with minimal supervision.

Key responsibilities include assisting clients with platform inquiries, helping with product navigation, answering phone calls and emails, and processing web forms in a timely manner.

Additionally, you will liaise with product teams to provide valuable customer feedback for improvements and log, track, update, and resolve all service requests from clients.

As a subject matter expert, you will provide proactive and timely progress and status updates to clients, contributing to a positive business relationship.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Strong focus on customer service and attention to detail
  • Ability to work independently with minimal supervision
  • Excellent problem-solving and analytical skills
  • Proactive and timely in providing progress and status updates
  • Subject matter expertise on company products
Benefits

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

Others

Our company values innovation, teamwork, and customer satisfaction above all else. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this role.

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