Supplier Success Professional

4 weeks ago

Newcastle, New South Wales, Australia Avetta Full time
Job Title: Supplier Success Professional

Avetta is seeking a highly motivated and detail-oriented Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.

Key Responsibilities:

  • Provide exceptional support to Avetta customers through various communication channels, including phone, email, and chat.
  • Research, clarify, and resolve customer issues, providing solutions and alternatives to achieve desired outcomes while focusing on customer experience.
  • Prioritize and resolve customer needs in a timely and efficient manner.
  • Accurately verify details on regulatory documents and record interactions in Service Cloud (SFDC).
  • Provide necessary outbound follow-up via phone and email.
  • Analyze and report product malfunctions, update internal databases, and escalate customer complaints.
  • Share feature requests and effective workarounds with team members, educate customers about new features, and gather feedback.
  • Communicate and coordinate with internal departments, work as a team, and contribute to Avetta's positive culture.

Requirements:

  • Experience as a Customer Support Specialist or similar CS role.
  • Excellent communication skills, both written and oral.
  • Ability to actively listen and think critically.
  • Working PC knowledge, Windows preferred, and related applications (IT industry an advantage).
  • Interpersonal skills, problem analysis, and problem-solving abilities.
  • Attention to detail, accuracy, adaptability, self-motivation, and stress/patience tolerance.

Metrics That Matter:

  • Customer Satisfaction (CSAT) Survey Scores.
  • Number of calls, chats, and cases as defined by the department.
  • Quality Scores.
  • Adherence & Productivity.
  • Regular and Predictive Attendance.

What We Offer:

Avetta is committed to providing a positive and inclusive work environment. As a Supplier Success Professional, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers.

  • Supplier Success Professional

    2 months ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalAt Avetta, we are seeking a highly skilled and motivated Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.This is an exciting opportunity...

  • Supplier Success Professional

    1 month ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalAvetta is seeking a highly motivated and detail-oriented Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.Key Responsibilities:Provide...

  • Supplier Success Professional

    1 month ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalAvetta is seeking a highly motivated and detail-oriented Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.Key Responsibilities:Provide...

  • Supplier Success Professional

    4 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalJob Summary:The Supplier Success Professional will play a crucial role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. As the first point of contact for Avetta customers, this individual will provide exceptional support and ensure a seamless experience.Key...

  • Supplier Success Professional

    2 months ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalAvetta is seeking a highly motivated and detail-oriented Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.Key Responsibilities:Provide...

  • Supplier Success Professional

    2 months ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job Title: Supplier Success ProfessionalAvetta is seeking a highly motivated and detail-oriented Supplier Success Professional to join our team. As a key member of our customer support team, you will play a critical role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.Key Responsibilities:Provide...

  • Avetta Supplier Success Professional

    3 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job SummaryThe Supplier Success Professional will be the first point of contact for all Avetta customers, assisting in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors.This role is an entry-level/early career position and is full-time. After the initial 4 weeks of training in office, this is a hybrid...

  • Supplier Success Advocate

    2 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job SummaryThe Avetta Supplier Success Professional will play a key role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. This position is an entry-level/early career role and is full-time.About the RoleThis is a hybrid role in our Newcastle office with 3 days working in office and 2 days working...

  • Supplier Success Professional

    3 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Job SummaryThe Supplier Success Professional (Customer Support) will play a vital role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors at Avetta. As the first point of contact for all customers, this position requires excellent communication skills and the ability to provide professional support.Key...

  • Key Account Supplier Relationship Manager

    3 days ago

    Newcastle, New South Wales, Australia Avetta Full time

    Unlock a World-Class Prequalification SystemThe Key Account Supplier Relationship Manager will be the primary point of contact for all Avetta customers, providing exceptional support and ensuring seamless interactions.This is an entry-level/early career role that requires full-time commitment. After an initial 4-week training period in our office, this...

  • Electrical Design Professional

    6 days ago

    Newcastle, New South Wales, Australia Monadelphous Full time

    About the RoleZenviron is seeking a highly experienced Senior Electrical Design Engineer to join their engineering team based in the Newcastle Office.The successful candidate will be responsible for providing quality, safe, and commercially effective engineering designs for large scale wind farms and Battery Energy Storage System (BESS) projects.Key...

  • Strategic Finance Professional

    2 weeks ago

    Newcastle, New South Wales, Australia GFG-Alliance Full time

    Key Responsibilities:Support the delivery of the business plan by tracking and following up on risks and opportunitiesIdentify gaps or issues early and resolve them to ensure delivery of strategic plans, the annual plan and forecastsAbout the Role:Work closely with the Group CFO and Treasury team on cash flow and reporting requirementsPartner with leaders...

  • Administrative Professional

    3 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the Role:We are seeking an administrative professional to support operations across various wards at Maitland Hospital on a casual basis. Reporting to the Administration Manager, you will undergo a comprehensive induction and training program to equip you with the necessary skills and knowledge.This role offers opportunities for career advancement,...

  • Senior Tax Professional

    2 months ago

    Newcastle, New South Wales, Australia ROC Consulting Full time

    Senior Tax Professional OpportunityWe are seeking a highly skilled Senior Tax Professional to join our team at ROC Consulting in the Newcastle region.This is a rare opportunity to work with a well-established accounting firm that is known for its technical tax expertise.The successful candidate will have the opportunity to work alongside our partners to...

  • Nursing Professional Opportunity

    2 weeks ago

    Newcastle, New South Wales, Australia Alliance Nursing Full time

    About the Role:We are seeking an experienced Registered Nurse to join our team in Newcastle. The successful candidate will have a minimum of 1 year experience in Aged Care and possess excellent communication skills.About the Ideal Candidate:To be successful in this role, you will need to demonstrate the ability to deliver high-quality patient care, work...

  • Sales Professional

    4 weeks ago

    Newcastle, New South Wales, Australia ASR Recruitment Full time

    About the RoleASR Recruitment is partnering with a leading real estate company in Newcastle to find their next Sales Agent. This is a fantastic opportunity for a motivated and results-driven individual to join a dynamic team and contribute to the company's success.Key ResponsibilitiesGenerate and qualify leads through various marketing strategies, including...

  • Electrical Design Engineer

    3 weeks ago

    Newcastle, New South Wales, Australia Monadelphous Full time

    Zenviron is seeking a highly motivated Electrical Design Engineer to join their engineering team in Newcastle. As a key member of the team, you will be responsible for delivering quality, safe, and commercially effective engineering designs for large scale wind farms and Battery Energy Storage System (BESS) projects.The successful candidate will have...

  • Category Strategist

    4 weeks ago

    Newcastle, New South Wales, Australia ASR Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Category Specialist to join our team. As a key member of our procurement team, you will be responsible for implementing key strategies and driving performance across your nominated category.Key ResponsibilitiesParticipate in procurement projects to ensure timely execution and adherence to project...

  • High Voltage Design Specialist

    3 days ago

    Newcastle, New South Wales, Australia Monadelphous Full time

    Electrical Design Engineer RoleWe are seeking an experienced Electrical Design Engineer to join our engineering team in the Newcastle Office. This is a permanent position that offers the opportunity to work on large-scale wind farms and Battery Energy Storage System (BESS) projects.The successful candidate will have experience in electrical infrastructure...

  • Administrative Support Professional

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the RoleWe are seeking an entry-level administrative professional to support operations across various wards, including the Emergency Department and general wards.This role offers opportunities for career advancement with a structured succession plan designed to transition into relief and temporary contracts, fostering professional growth within our...