Senior Technical Operations Specialist
1 week ago
We are seeking a highly skilled Senior Systems Administrator to join our team at Hudson Australia.
About the Role:
- Provide technical support and maintenance for our recording and transcription platform, including courtroom recording equipment, recording software, and Azure environment.
- Investigate and resolve technical issues promptly to ensure minimal downtime and high service levels.
- Oversee the recording servers and portable recording kits, ensuring all hardware is functional and accessible.
- Communicate clearly and effectively with clients and internal stakeholders regarding problem resolutions and technical updates.
- Configure, install, monitor, and manage ICT environments with technical expertise.
- Continuously improve routine system checks and recommend platform infrastructure enhancements to support critical recording needs.
About You:
- Expertise in Microsoft Platforms: Skilled in administering Azure and on-premises infrastructure, with a commitment to meeting high service levels.
- Experience in IT Application Support: Background in critical service environments, familiar with ITIL practices and a drive for continuous improvement.
- Technical Knowledge of Court Systems: Experience with courtroom technology and procedures, or a willingness to quickly develop this knowledge.
- Proactive and solution-focused, capable of analyzing and resolving technical and operational issues effectively.
What We Offer:
A competitive salary inclusive of 25% casual loading, in a dynamic and supportive work environment.
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