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Customer Success Specialist

2 weeks ago

Sydney, New South Wales, Australia Streem Full time

At Streem, we are seeking a skilled Customer Success Specialist to lead our Government team's efforts in delivering exceptional service to our valued clients. As the first point of contact for government clients, you will be responsible for building and maintaining strong relationships, ensuring they maximise the value of our real-time media intelligence platform.

Main Responsibilities:
  • Account Management: Set up, customise, and manage customer accounts, including keyword/Boolean searches.
  • Clients Relationship Building: Serve as the key contact, building trust and confidence with customers through proactive communication and issue resolution.
  • Training and Education: Deliver virtual and face-to-face training sessions to educate customers on platform usage.
  • Feedback Collection and Representation: Collect feedback from customers and represent their requirements in internal product development meetings.
  • Proactive Media Identification: Identify important media, key events, and issues for customers and relay this information to relevant teams.
Key Skills and Qualifications:
  • Australian permanent residency or citizenship (unrestricted working rights).
  • 1-2 years' experience in Customer Success or Account Management.
  • Strong customer-facing skills with an ability to adapt to changing situations.
  • Ability to manage conflicting priorities and deadlines in a fast-paced environment.
  • Excellent verbal and written communication skills.