Key Figure in Adelaide's Arts and Entertainment Scene

3 days ago


Adelaide, South Australia Illuminate Adelaide Full time
About the Role

We are seeking a highly skilled Ticketing and Customer Service Manager to oversee the smooth operation of our box office and customer service functions.

This senior role will be responsible for managing ticketing procedures and systems, including event builds, venue relationships, and on-the-ground box office operations. You will have extensive experience using Tessitura ticketing software and related programs such as TNEW, Wordfly, and CRM management.

Key Responsibilities
  • Ticketing and Event Management: Oversee all aspects of ticketing, including event builds, sales, and distribution.
  • Customer Service: Manage a team to provide exceptional customer service via phone, email, and in-person.
  • Staff Management: Lead and develop a team of customer service representatives.
  • Communication: Develop and maintain strong relationships with venues, artists, and other stakeholders.
  • Process Improvement: Continuously assess and improve ticketing processes to ensure efficiency and accuracy.
Requirements

To succeed in this role, you will require:

  • A minimum of 3 years' experience in a similar position.
  • Extensive knowledge of Tessitura ticketing software and related programs.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to lead and manage a team.
  • Strong analytical and problem-solving skills.
  • Ability to work autonomously and collaboratively within a team environment.
About Illuminate Adelaide

Illuminate Adelaide is a celebration of art, light, music, and technology that shines a light on Adelaide each July. We welcome people from all walks of life to experience a program of free and ticketed events by local, national, and international artists and companies.

We take over the city's streets, laneways, and buildings to encourage city-wide exploration of all that Adelaide has to offer, driving and expanding visitation and embedding creativity and technology onto Adelaide's streets in the cooler winter months.

The estimated annual salary for this position is $80,000 - $110,000 AUD, depending on experience and qualifications. If you are a motivated and experienced professional looking for a challenging role in the arts and entertainment industry, please apply.



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