Operational Leader

2 weeks ago

Margaret River, Australia beBeeVenue Full time $90,000 - $110,000
Venue Operations Manager

The Venue Operations Manager is a pivotal role within our organisation, playing a key part in driving business success and delivering exceptional customer experiences.

Key Responsibilities:
  • Oversee all aspects of the venue, including the restaurant, bar, and event spaces.
  • Develop and implement operational procedures to ensure a seamless and exceptional guest experience.
  • Manage staff scheduling, training, and performance management to achieve high levels of service and efficiency.
  • Collaborate with the kitchen team to deliver high-quality food and beverage service.
  • Work closely with Function and General Managers to ensure successful venue experiences, brand consistency, and customer satisfaction.
Functions and Events Management:
  • Manage logistical and operational aspects of functions, including staffing, equipment, and vendor relationships.
  • Collaborate with the Function Manager to develop event packages, pricing strategies, and promotional initiatives to maximise bookings and revenue.
  • Ensure brand consistency and customer satisfaction during all events.
Off-Site Activations:
  • Work closely with the Function Manager to ensure the success of off-site events.
  • Manage logistical and operational aspects, including staffing, equipment, and vendor relationships for off-site activities.
  • Ensure brand consistency and customer satisfaction during off-site activations.
Customer Experience:
  • Maintain a strong focus on delivering exceptional customer experiences.
  • Continuously assess and improve service standards, ensuring guests receive outstanding service at all times.
  • Handle customer feedback and resolve issues professionally and effectively.
Financial Performance:
  • Responsible for full venue P&L, including budgeting, revenue tracking, and cost control.
Compliance and Safety:
  • Ensure that the venue and off-site events comply with all relevant laws, regulations, and safety standards.
  • Maintain health and safety protocols and provide ongoing training for staff to ensure a safe environment for both employees and guests.

Our organisation is committed to fostering a culture of excellence, where every member of our team feels valued and empowered to deliver exceptional results. We are seeking a dedicated and results-driven Venue Operations Manager to join our team.

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