
Expert Financial Solutions Specialist
2 days ago
We are seeking a skilled professional to play a key role in supporting customers experiencing financial difficulties by providing tailored solutions.
The ideal candidate will have strong problem-solving and decision-making abilities, excellent communication skills, and the capacity to work collaboratively within a team environment.
A friendly and supportive team contributes ideas and drives outcomes.
Key responsibilities include:
- Assisting customers with navigating their financial obligations through various channels (phone, emails, and letters)
- Assessing customers' eligibility for tailored solutions and monitoring ongoing agreements to identify opportunities for improvement
- Handling calls within appropriate delegation levels and identifying and escalating priority issues while maintaining accuracy and integrity of customer data
What we offer includes strong analytical and interpersonal skills, the ability to work independently and as part of a team, and experience in Financial Assistance/Hardship, Collections, or Complaints is valuable.
Our organization values diversity, equity, and inclusion and strives to provide a working environment that promotes these principles.
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