Growth Oriented Business Partner

4 days ago

Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Drive Growth as a Relationship-Focused Customer Success Manager

This is an exciting opportunity to take ownership of a portfolio and directly impact growth. As a Customer Success Manager, you will be the trusted partner for our customers, ensuring retention, driving product adoption, and identifying opportunities for expansion.

This fully remote position is open to candidates based on the East Coast of Australia. You will join a purpose-driven SaaS company working with clients that are making a difference in the world.

Key Responsibilities:
  • Managing a portfolio of high-value customers, building long-term relationships and ensuring ongoing success.
  • Driving adoption and usage of the platform to deliver measurable value.
  • Owning retention, renewals, and expansion opportunities across your accounts.
  • Collaborating cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.
  • Running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen.
  • Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio.
About You:
  • You are a natural relationship builder with strong commercial instincts. You love helping customers succeed but also know how to identify opportunities and close the loop when it comes to expansion.
  • Proven experience in Customer Success and/or Account Management with retention and expansion targets.
  • Comfortable managing a book of business and juggling multiple customer relationships.
  • A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.
  • Excellent communicator with strong problem-solving and influencing skills.
  • Highly organised and adaptable in a fast-paced, remote-first environment.
What's on Offer:
  • Fully remote role - work from anywhere on the East Coast of Australia.
  • Opportunity to own a portfolio and directly impact growth.
  • Join a mission-driven SaaS company that supports global nonprofits.
  • Collaborative, supportive, and innovative team environment.

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