Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Job Title: Claims Consultant

We are seeking a highly skilled Claims Consultant to join our team at Tal Services Limited. As a Claims Consultant, you will be responsible for the proactive management of a portfolio of life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms & conditions, and legislative and regulatory requirements.

Key Responsibilities:
  • Manage a portfolio of life insurance claims, ensuring all interactions with customers, advisers, and other stakeholders adhere to our customer service culture.
  • Contribute to department and company projects as required, gathering and interpreting relevant information to form an appropriate claims strategy.
  • Effectively determine correct benefit entitlement, ensuring legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
  • Work collaboratively with technical specialists, recovery & support specialists, health services, and other internal stakeholders to resolve claims.
  • Provide exceptional customer service, proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
  • Manage customer and partner stakeholder relationships, monitoring service delivery and quality.
Requirements:
  • Experience in a similar claims management role in the financial services or insurance industry.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
  • Advanced time management and prioritization skills.
  • Demonstrated analytical and problem-solving skills and attention to detail.
  • Relevant tertiary qualifications in business, commerce, health, or allied health (desirable).
  • Diploma or Cert IV in life insurance, or equivalent (desirable).
What We Offer:

At Tal Services Limited, we value diversity and are committed to fostering an inclusive and equitable culture for all our people. We encourage applications from individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities.

We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognize their deep connections to the land, sea, and culture.

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