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Frontline Guest Experience Representative
2 weeks ago
The primary function of the Customer Service Ambassador is to deliver exceptional guest experiences, ensuring seamless check-ins and check-outs, accurate booking processing, and efficient resolution of guest queries.
This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. The successful candidate will be proficient in using technology and software systems, including Microsoft Office and point of sale systems.
- Provide personalized customer service to all guests, meeting and exceeding their expectations.
- Process bookings, allocate accommodations, and perform check-ins and check-outs efficiently.
- Assist in preparing bills, processing payments, and maintaining accuracy in financial transactions.
- Collaborate with other departments to ensure seamless communication and teamwork.
As a valued member of the team, the Customer Service Ambassador will have the opportunity to grow and develop their skills, working closely with colleagues to achieve common goals.
Requirements include excellent communication skills, a positive attitude, and the ability to multitask and prioritize tasks effectively.
Join our hospitality team and take the first step towards a rewarding career in customer service.
