Operational Excellence Specialist

5 days ago

Australia beBeeCustomer Full time $104,125 - $145,875

Job Title
Service Operations Manager Role Summary

The Service Operations Manager will be responsible for leading the team to deliver exceptional customer service, ensuring timely resolution of requests and incidents. The role requires strong problem-solving skills, excellent communication, and a customer-centric approach.

Key Responsibilities:

  • Act as the Single Point of Contact (SPOC) for escalations and assist with the resolution of all requests and incidents related to the IT operating environment.
  • Champion identification, planning, and implementation of minor enhancements to existing operational systems where appropriate.
  • Deliver customer service that is timely, effective, and efficient, ensuring it meets customer needs and service level standards.
  • Help the team resolve 80% of technical issues on first contact when possible or escalate to the appropriate resolver group immediately.

Requirements:

  • Minimum 4-year exposure to Service Desk or Call Centre environments.
  • Minimum 2-year exposure to Microsoft Windows Operating Systems for desktops.
  • Strong customer service focus with a realistic viewpoint on timeframes and limitations of the environment.
  • Strong general judgement and action orientation with excellent problem-solving skills in a complex IT environment.

What We Offer:

  • Flexible working arrangements.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Complimentary meal on site every day including hot meals, sandwich bar, and more.

About Us

We are committed to creating a diverse and inclusive work environment where everyone feels valued and supported. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

Our Culture

Our purpose is to create fun at trusted destinations, living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. We believe in empowering our team members to achieve their best selves and contribute to the success of our organisation.

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