Logistics Aftersales Specialist

1 day ago

Kemps Creek, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a leading global player in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses evolving vision needs worldwide.

We craft exclusive eyewear brands like Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, and more, alongside esteemed licensed brands such as Tiffany & Co., Burberry, and CHANEL. Our cutting-edge lenses, Varilux and Transitions, lead the industry in innovation. In Australia and New Zealand, we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban, and Laubman & Pank.

About the Role

As a detail-oriented and proactive Logistics Aftersales Operator, you will manage post-sale logistics operations, including returns, repairs, and warranty claims, to ensure seamless service delivery and customer satisfaction.

In this role, you will be responsible for processing warranty and non-warranty returns, credits, and repairs for stores and customers. You will also perform quality control and assess returned products at our distribution centre, inspect and verify returned products for resale eligibility or proper storage, reconcile returned quantities with documentation, and process inventory transfers in SAP.

You will collaborate with Customer Service to resolve return-related issues and ensure customer satisfaction. Additionally, you will manage recall products and coordinate returns with warehouse management, maintain accurate records of all returns and exchanges in the database, and adhere to corporate standards.

Key Responsibilities
  • Process warranty and non-warranty returns, credits, and repairs for stores and customers.
  • Perform quality control and assess returned products at our distribution centre.
  • Inspect and verify returned products for resale eligibility or proper storage.
  • Reconcile returned quantities with documentation and process inventory transfers in SAP.
  • Collaborate with Customer Service to resolve return-related issues and ensure customer satisfaction.
  • Manage recall products and coordinate returns with warehouse management.
  • Maintain accurate records of all returns and exchanges in the database.
Requirements

To succeed in this role, you will need demonstrated experience as a Warehouse Operator or Assistant, solid knowledge of general warehouse operations and warehouse management systems, and familiarity with RF scanners (preferred but not required).

You will require excellent attention to detail and strong time management abilities, effective communication skills, and a problem-solving mindset. Previous experience using SAP with intermediate Excel skills is also preferred.

A valid driver's license is mandatory, and experience using manual and basic power tools is an advantage.

Benefits

A career with EssilorLuxottica offers a generous yearly product allowance for you to spend across our portfolio of brands, global volunteering opportunities through our OneSight Foundation, and a wide range of career opportunities across the EssilorLuxottica network.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We strive to create a safe and inclusive environment for all, prioritizing better experiences for our customers and each other.

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