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Customer Account Manager
2 months ago
About VAE Group
VAE Group is a leading provider of commercial HVAC solutions in Australasia, with a strong focus on delivering high-quality services to our customers.
The Role
We are seeking an experienced Customer Account Manager to join our team in Darra. As a key member of our service team, you will be responsible for leading a team of service technicians and managing a portfolio of customer accounts.
Key Responsibilities
- Manage a portfolio of customer accounts to ensure high levels of customer satisfaction and retention.
- Work closely with the Service Manager to meet key performance indicators (KPIs) and drive business growth.
- Lead and provide technical support to a team of Mechanical Service Technicians to ensure they have the skills and knowledge needed to deliver exceptional service to our customers.
- Develop and maintain strong relationships with customers to increase customer satisfaction and identify opportunities for growth.
- Assist in the coaching and development of staff to ensure they have the skills and knowledge needed to succeed in their roles.
Requirements
- Relevant State and National Trade Licences.
- A valid Driver's Licence.
- An understanding of standards applicable to the role.
- An understanding of pricing and estimation.
- Good written and verbal communication skills.
- Exceptional customer service skills.
- Good negotiation and influencing skills.
- Competent project management skills.
- Financial competency.
- Exceptional time management.
- Ability to work under pressure.
Culture
At VAE Group, we value diversity and inclusion and are committed to building a culture that promotes and values diversity. We provide equal opportunities for great people from a variety of backgrounds and cultures, as we believe our diverse and engaging workforce drives innovation.
