Banking Consultant
1 week ago
At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide exceptional customer experiences through innovative banking solutions.
About the RoleAs a Banking Consultant, you'll play a key role in delivering seamless customer experiences by meeting their end-to-end banking needs. You'll work collaboratively with our team to provide expert advice and guidance on digital solutions, ensuring our customers receive the best possible service.
Key Responsibilities- Provide exceptional customer service by meeting each customer's end-to-end banking needs
- Act as a role model and peer coach to deliver the best possible customer experience
- Contribute to a significant uplift in customer engagement and advocacy
- Support bank programs and initiatives
- Ensure compliance with ANZ and branch policies and procedures
To succeed in this role, you'll need:
- Exceptional customer focus and retail experience
- Experience in using digital channels and promoting technology
- Ability to multi-task and adapt to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
At ANZ, we're committed to providing our employees with the resources and opportunities they need to grow and succeed. We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.
We're an inclusive and diverse workplace, celebrating the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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