Banking Consultant

6 days ago


Cairns, Queensland, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team in Cairns, QLD. As a key member of our Branch Network Division, you will be responsible for providing exceptional customer experiences by meeting each customer's end-to-end banking needs.

You will work closely with our customers to understand their financial goals and provide tailored solutions to meet their needs. Your expertise in digital banking and ability to adapt to changing technology will be essential in delivering a seamless customer experience.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy.
  • Participate in and support bank programs and initiatives.
  • Ensure compliance with ANZ and branch policies and procedures.
Requirements

To be successful in this role, you will need:

  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a range of benefits and opportunities for growth and development. Our diverse and inclusive workplace is committed to building a culture that reflects the communities we serve.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.


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