Dispute Management Specialist

4 days ago


City of Launceston, Australia Allianz Australia Full time

We're seeking a skilled Claims Handler to join our team. As a Claims Handler, you'll investigate and settle claims efficiently, ensuring customer satisfaction and minimizing costs.

About The Role
  • You'll work closely with customers, insurers, and other stakeholders to gather information, assess damages, and determine claim entitlements.
  • You'll review and process claims, making informed decisions to ensure timely and fair settlements.
  • You'll maintain accurate records, track performance metrics, and report on key findings, providing actionable recommendations to stakeholders.
  • Maintain and oversee Claims Management Systems, fostering organization and efficiency in tracking and resolving issues.
About You
  • You have a strong background in claims handling, bringing expertise and a solutions-focused mindset.
  • You're adaptable and resilient, thriving in a fast-paced, customer-centric environment with a passion for making a positive impact.
  • You're a natural communicator, skilled at building relationships, negotiating outcomes, and resolving conflicts.
  • Your keen eye for detail ensures accuracy and excellence in everything you do.
  • You communicate with warmth and clarity, creating meaningful connections while embodying empathy and Allianz's customer-first values.


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