Senior Technical Support Specialist

2 weeks ago

Prospect, South Australia First Focus Full time
{"title": "Senior Support Technician", "description": "Unlock Your Potential with First Focus

At First Focus, we're on a mission to revolutionize the way businesses approach IT support. As a Senior Support Technician, you'll be part of a dynamic team that's passionate about delivering exceptional service to our clients.

About the Role

We're seeking an experienced IT professional with a deep understanding of managed services and a passion for delivering top-notch support. As a Senior Support Technician, you'll be responsible for providing remote service desk support to a wide range of clients, from users to Subject Matter Experts.

Key Responsibilities
  • Providing expert-level support for online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Delivering support for Azure, Hyper-V, and Citrix cloud infrastructures
  • Liaising directly with key contacts inside our clients to resolve complex technical issues
  • Occasional project team work to deploy solutions for customers
Requirements
  • Advanced understanding of end-user support, IT troubleshooting, and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • Experience working with an IT outsourcer or managed service provider (MSP) is an advantage
  • An understanding of ticketing systems and customer service principles is critical
What We Offer
  • A compelling package that includes salary, training, and flexible arrangements
  • Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements to support a satisfying work-life balance
  • Up to 10 paid training days a year and support towards certifications and qualifications
  • Opportunities for personal and professional development with our FastTrack mentor program

We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.

", "lang_code": "en-US"}

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